A generative AI chatbot platform designed to route customer tickets via GPT models, translate multi-lingual inputs, sync with WhatsApp APIs, and parse company documents.
Customer care departments struggle under high-volume basic questions regarding order shipping, refunds, and product setups, driving labor costs up and customer reviews down.
Profuture Technologies engineered a Next.js/FastAPI conversational platform using Retrieval-Augmented Generation (RAG). The chatbot retrieves correct product details from vector indices, resolves common queries, and handshakes live sessions with human support dashboards.
Vector storage pipeline parsing product manuals, refund PDFs, and company databases for accurate answers.
API hooks linking the AI agent directly with WhatsApp Business accounts for mobile customer messaging.
Rule-based system routing complex queries and user frustrations directly to human live-chat panels.
Automated translation pipeline supporting conversational responses across 40+ global languages.
A live window displaying a client query, Open-AI token generation logs, and RAG document sources list.
A management console parsing company policies PDFs, mapping vectors, and showing document update timestamps.
A support agent dashboard tracking active AI conversations, sentiment alerts, and chat intercept controls.
A metrics dashboard graphing conversation volumes, resolve rates, and customer sentiment stats.
"Our customer service backlog evaporated within a week of deployment. The AI chatbot resolves over 8,000 daily checkouts and shipping inquiries in 40+ languages, keeping our human workforce free."
Head of Customer Experience, Retail Solutions Group
A highly collaborative sales tracking pipeline featuring lead scorers, email automation, and customer task matrices.
Autonomous support agent parsing user intent, automating dynamic ticketing steps, and syncing corporate CRM pipelines.
An automated sales copilot scoring potential leads, researching customer insights, and generating tailored outreach emails.
Partner with Profuture Technologies to construct custom SaaS, secure ERP platforms, and generative AI systems suited to scale your brand.
